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General Interest

Frequently Asked Questions


Shipping

Where do you ship from?

We ship out of Danbury CT. Our address is 35 Shelter Rock Rd, Danbury CT 06810.

When will my order go out?

Your order will ship within one business day, unless otherwise noticed. So, if you place your order on a Monday, it will ship out on a Tuesday. But if you order on a Friday, it will ship out on Monday. For reference, we have made a table for your below. Please note, only item that are marked for one day shipping(which is most of them) apply.

Order Date: Ship Date:
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Monday
Sunday Monday

I just place my order. What carrier will you use?

We use FedEx, UPS and USPS

Do you ship internationally?

Yes, we do ship internationally.

You do not list my country when I check out.

Unfortunately, if it is not list there we can not ship to your country. Our international shipping is handled by a third party. We are sorry for the inconvenience.

I need my package quick, can you ship it Next Day Air.

Unfortunately, we do not ship Next Day Air or Second Day Air. We are sorry for the inconvenience.

Returns

I need to return an item I bought. Will you take it back?

Yes, we will take it back. You will need to ship it to our return address. Our return address is:
R and J Automotive Products 35 Shelter Rock Rd Danbury CT, 06810

I think my item was damaged in shipping. What do I do?

Give us a call right away. Our number is 1(203)744-8269. We will help you file a claim with the carrier.

What is the process for returning an item?

We try to make it as simple as possible. Just send it back to us with a copy of the receipt to our return address and we will take care of the rest. Our return address: R and J Automotive Products 35 Shelter Rock Rd Danbury CT, 06810

Pricing

I am looking for a large number of this item. Can you do any better on the price?

It depends on the item and how many your are looking for, but give us a call at 1(20)744-8269. We will give you a quote over the phone.


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