Our Terms and Conditions
We Ship To:
***We Ship To Canada, USA - Lower 48 States, and Worldwide***
Shipping rates to P.O Boxes, APO/FPO, Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam, will contain additional costs. Please contact us prior to bidding for shipping costs and all other inquiries.
Canada - We ship to all provinces from our Ontario Warehouses.
No sales tax, import taxes or brokerage fees will apply to United State orders (100% Guaranteed )
For rest International orders, customers are responsible for any customs brokerage fees and/or government import duties and taxes.
Canada - Shipments to Ontario, New Brunswick, Newfoundland will be charged 13% HST. Prince Edward Island 14% HST, Nova Scotia 15% HST, elsewhere in Canada 5% GST.
Inspect your package carefully upon arrival. If you suspect any defective, damaged, or missing parts, we must receive written notice through eBay on the date of arrival. The item must be in their original nylon wrapping to validate your claim. Pictures may required.
Max Water USA Inc. warranty's products to the direct purchaser ONLY as a result of a manufacturer’s defect for a period of one year after the date of the original purchase. The warranty is subject to the limitations written below:
Proof of the original purchase from Max Water USA Inc. is required to fulfill the one year warranty. All non Max Water USA products are subject to their own manufacturer's warranty. This one year warranty does not apply to consumable items such as filters, membranes, power adapters and tanks. When properly installed,maintained and operated, our merchandise is expected to perform the work for which it is intended.
Damage to any part of the system or any part of the products included because of misuse, alteration, misapplication, accident, breakage, installation by anyone other than a certified professional plumber, incompatibility with accessories not sold or approved by Max Water, or damage caused by nature, are not covered by this warranty.
We will not cover any replacement of broken parts after the installation is completed
We pride ourselves in providing customers with exceptional customers service. We are always happy to help you.
Monday to Friday 8:00 AM To 4:00 PM EST