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General Interest
Frequently Asked Questions
 Q: Will you apply taxes on the items I want to buy from your eBay store?
  A: We would be more than happy to say no....but...Yes we will. We are in fact an Ace Hardware store and must follow Canadian laws in this matter. :)
 Q: Are your items used or new?
  A: We sell only new items. In some rare occasions, we may sell demonstrators or returned objects. In such a case, we will put a whole bunch of stuff in our description to let you know. :)
 Q: I'm looking for a particular model and can't seem to find it anywhere. Do you sell more stuff than what I see in your eBay store?
  A: Oh yes we do! We currently sell over 37 000 different items. But our main focus on eBay is our ethanol fireplaces. If you don't find what you are looking for here, send us a message and we'll try to add the item on eBay a.s.a.p. ;)
 Q: I have received an item and it was damaged during transport, what should I do?
  A: First, we won't let you down. And second, please send us a picture by e-mail so we can better understand what happened and offer you different solutions.
 Q: Can you combine a couple of items I bought from you so I can save on the shipping?
  A: It will be our pleasure! Most of the stuff we sell include FREE SHIPPING, but if it is not included we'll do our best. Keep in mind that our main priority is to ship your purchases to the speed of light. So your first purchase may have left the store already. In that case, we won't be able to combine shipping.

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