|Frequently Asked Questions
Q: Are your products genuine?
A: All our products are authentic and we do not accept or sell knock-offs, imitations, testers, replicas or unboxed items. We take pride in offering reliable products and services! Your satisfaction is our main goal. :)
Q: If your products are genuine, why is the price so low?
A: Prices are low because we buy in bulk - we are a wholesaler company. And we want to pass the savings on to our customers! That's the reason our prices are low.
Q: How do you ensure shipments will arrive intact?
A: We ensure our shipments intact arrival by using new rigid corrugated cartons. Those are nice, sturdy boxes and we never, ever exceed the gross weight limit of those. We also pack each item and wrap separately with new kraft paper, 2 inches between carton walls and goods inside. Our packaging way was carefully put together to ensure that our customers will receive their goods intact.
Q: What shipping methods do you use?
A: The Fragrance Company works with next day shipping with Canada Post Expedited Service. Your invoice will be processed and shipped from our distribution center in Toronto and will normally take anywhere from 2 to 6 business days to arrive. Our carrier is Canada Post. Express deliveries will arrive on business days only.
Q: What's the difference between Eau de Toilette and Eau de Parfum?
A: The difference lies in the volume of perfume oil. While Eau de Toilette contains 5-9%, Eau de Parfum contains more, usually 8-14%. Eau de Parfums therefore last longer and smell more intense.