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Refund/Return Policy

Refund/Return Policy: Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Cancellation: An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints: Any complaints about items or sellers may be sent to our support team: info@falahintl.us or falah.intl@gmail.com (929) 238-8894. There is no guarantee of a resolution. Eachcase will be looked at individually and the seller will be in contact as well.

Delivery Time: Minimum Time 4 Business Days 

Maximum Time 2 Weeks