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CrazyDealGuy Video Game Toy Store

Crazydealguy Game Store
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General Interest
  
All items come with 30-day warranty unless advertised differently. If the item you have ordered is defective, contact us within the warranty period and we will replace the defective item for you with an New item at once. (Buyer must pay shipping fee to ship it back-no exception). In the even that a replacement is not available, buyer must choose to substitute with a difference product, upgrade, or similar product.

Item Replacement Exchange RMA
Merchandise must be sent back in the original packaging and displaying the appropriate Return Merchandise Authorization (RMA) number. To obtain a RMA number for your order, please contact us at
crazydealguy@yahoo.com. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages displaying an invalid or expired RMA number will not be accepted.

  • For replacement, merchandise must be returned within 15 days with a RMA # which we assigned.
  • Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable means (e.g. USPS with Delivery Confirmation)
  • If you live local you are wellcome to meet up for return/replacement.
  • A refund may be issued if replacement is not available.
  • Pick up service is not available for return merchandise.
  • All defective products will be replaced within the appropriate warranty period.
  • All return products will be tested by our technicians to verify the problem. If found to be non-defective, we may ship back to the customer at his/her cost.

Please allow up to 5 business days for us to process your return.

Disclaimer
We
are not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:

  • We are not responsible for any losses in the mail while returning returned merchandise.
  • Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
  • Any used item will be refused and returned.

Satisfaction Guarantee:
   
Your satisfaction is very important to us and always is our priority goal for the company. If you do not satisfy with the product for any reason within 14-days (Start from delivery day) , simply just email us to obtain the RMA #, ship it back and we will issue refund back of the product price less 25% restocking fees. Shipping and  handling are non-refundable in any circumstances. If the product is free shipping, you will entitle up to 50% of the total price. After 14 days (Start from delivery day) , all sales are final. If you want to return the item, buyer must pay for their own shipping for mailing back to us, and there are 25% restocking fee. If the product refuses, there would be 25% restocking fee as well.

Important: Return product must be in original clean condition box with original accessories, packaging, manuals, registration card, UPC Code, Serial number & cable. Otherwise we will not be ACCEPTED BACK FOR RETURN OR REFUND.

Important: Computer software, video games, audio CDs, VHS videos, and DVD videos are not refundable and no warranty. warranty must be obtain direct to the manufacture.

Return procedures:
       Please contact us by email to crazydealguy@yahoo.com obtain the RMA number (return merchandise authorization) before shipping the product back.

       Any particular item may become unexpectedly out of stock, we reserve the right to send money back if this does happen for whatever the reason. Our goal is to bring you products that represent the best value and quality.


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